Web3Auth Status

Web3Auth Status

Dec 13, 2024

Asia outage

    Resolved

    In the past hour, we experienced an outage in the Asia region due to a failure in one of our cloud components. This issue was isolated to the Asia region and did not affect other regions. The system has since been restored, and operations are back to normal.

    Nov 28, 2024

    [Web3Auth] Scheduled Maintenance Notice - Minimal Service Impact

      -

      Maintenance

      We’d like to inform you that scheduled maintenance is planned for Thursday, Nov. 28 to ensure optimal service performance. Details are as follows: ⁣

      🌎 South America Region: 12-1 PM SGT (GTM +8)⁣

      🌏 Asia Region: 7-8 PM SGT (GMT +8)⁣ ⁣

      ✅ Existing Users: No impact on login functionality.⁣

      ⚠️ New Registrations: May experience intermittent issues for up to 1 hour.⁣ ⁣

      We’ll actively monitor the system to minimize any disruptions. If you have any questions or concerns, please feel free to reach out.

      Sep 14, 2024

      Web3Auth Scheduled Maintenance Alert - September 14, 2024

        Resolved

        • What: Scheduled maintenance, possible login service degradation in some regions
        • When: Saturday, 14th September 2024, 2:00 PM - 2:15 PM SGT
        • Duration: 15 minutes
        • Action Required: None, but be aware of potential brief slowdowns

        More detail on Web3Auth Scheduled Maintenance Alert - September 14, 2024

        Sep 10, 2024

        Issue with AWS Network

          Resolved

          We are investigating Internet connectivity issue outside of the AWS network, which may be impacting connectivity between some customer networks in APAC region to US-EAST-1. Connectivity to instances and services within the Region is not impacted by the event.

          Jun 17, 2024

          New user registrations success rate degraded in Europe region

          • Login Service

          Resolved

          In last 1 hour, We noticed a sudden huge traffic spike in europe region which triggered rate limit errors for some of the new users in europe region. Our systems are usually autoscalable but some services like distributed key generation takes some time to auto scale, we identified the spike and manually scaled it up. System seems to be back to normal now.

          Old users were not impacted in this outage.